Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-48 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has shipped, you will receive a notification through email. Then you can then track your order by going to this page – TRACK MY ORDER <- Order Lookup Page
Q: How long does shipping take?
A: Please allow 24-48 hours for your order to process and an additional one day to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, flat rate shipping will typically take about 3 -7 days. For international orders, please allow up to 4-10 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information; it will be used once upon purchasing your product. We never store any information about our customer’s private details!
Q: How do I order on your website?
A: Find the product you’d want and click the ‘Add To Cart’ button or use the “Buy Now Button” Fill in your shipping and billing information, and we’ll have your order shipped to you as soon as possible!
Q: Does Dogindream.com provide a quality guarantee for all products sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can contact us, and we’ll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.